Keeping your Access Elite software up to date ensures smooth functionality and helps you resolve issues such as tax return errors or activity statement lodgement problems.
Overview of update methods
Access Elite offers two update methods:
Automatic updates for cloud versions: If you use the hosted or cloud version of Access Elite, updates are synced to your environment automatically. No manual action is required.
Manual updates for desktop versions: Updates can be performed within the software or downloaded and installed manually. Follow the steps below for each method.
Update Access Elite from within the software
To update Access Elite from within the application, follow these steps.
Open Elite Practice Management.
Click Practice Setup, then click Check for Updates.
Select the relevant tax year and proceed with the update installer.
Manually download and install the update
If the in-app update fails, you can manually download and install the update.
đNote: Use these steps only if the in-app update has failed.
Go to MyAccess, then locate the manual download article.
Download the update installer for the latest version.
Run the installer on your computer.
Restart your computer after installation.
Verify the updated version in Elite Practice Management (bottom-right corner of the application).
Troubleshoot common update issues
Use the guidance below for your type of Access Elite version.
Cloud users: If you notice discrepancies or issues after an automatic update, contact Access Elite support for assistance.
Desktop users: Ensure that your system meets the minimum requirements for the update. If problems persist, reinstall the update manually and restart your system.
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