SBR.GEN.FAULT.SERVICEACTIONDENIED
This error occurs due to an ongoing compatibility issue between Access Elite and the Australian Taxation Office (ATO). The problem primarily affects specific software versions and is currently under investigation.
Currently, when lodging the Activity Statement, you may encounter the following error. We are working with the ATO to resolve this issue.### Next Steps
Monitor Updates: Keep an eye on announcements from Access Elite regarding a resolution to this issue.
Contact Support: If you encounter additional issues or need assistance with the workaround, contact Access Elite support for guidance.While the issue is being resolved, users can lodge their Activity Statements directly through the ATO Tax Portal. This ensures timely lodgement and avoids disruptions caused by the error. Follow these steps:
Log in to the ATO Tax Portal using your credentials.
Navigate to the Activity Statements section.
Manually enter the required information and submit the lodgement.