Machine credential passwords are managed locally by the tax agent. For security and confidentiality reasons, Access Group does not have access to these details.
If the password has been forgotten, a new machine credential must be created through your service provider. Be sure to securely record the new password for future reference.
Refer to the ATO guide: How to install a machine credential.
For further assistance, please contact the ATO.
Department of the Relationship Authorisation Manager
Phone: 1300 287 539 (Option 3)