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Tax: Error Code: Severity code,  Short description: Access is denied

The error will appear when trying to lodge

The error is caused by Norton Anti-Virus or AVG anti virus software.

To resolve the error:

  1. Check Norton Ransomware protection settings and ensure Elite Practice Management is Enabled and Not blocked.

  2. Check AVG settings Options, Blocked and allowed apps for Elite Practice Management.

  3. Please reach out to your IT Technician if you require further assistance on this.

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