If you are experiencing issues with pre-filling or lodging tax returns in Access Elite, the problem is often related to external factors, such as outages in the Australian Taxation Office (ATO)’s Standard Business Reporting (SBR) services. Below, we outline the common causes and steps to resolve these issues.
Common Causes of Pre-fill and Lodgement Failures
ATO SBR Service Outages: The most frequent cause of pre-fill and lodgement failures is an outage in the ATO’s SBR services. When these services are down, Access Elite cannot connect to the ATO to complete pre-fill or lodgement processes.
Third-party Service Interruptions: Occasionally, third-party services that support pre-fill functionality may experience outages, further preventing successful pre-fill or lodgement.
Troubleshooting Steps
If you encounter issues, follow these steps to resolve them:
Check the ATO’s Service Status: - Visit the ATO’s SBR/PLS status page to confirm whether there is an ongoing outage. If an outage is reported, wait until the ATO restores services before attempting pre-fill or lodgement again.
Retry After Services Are Restored: - Once the ATO confirms that services are operational, restart your device and retry the pre-fill or lodgement process.
Pre-fill Specific Data: - For issues with pre-filling Taxable Payments, ensure that you select only “Taxable Payments” and “Interest” during the pre-fill process. After completing the pre-fill, proceed with pre-lodgement from the Validation window, save and close the return, reopen it, and lodge.
Additional Tips for Successful Pre-fill and Lodgement
Install Necessary Updates: Ensure that all required updates or hotfixes for Access Elite are installed to avoid compatibility issues.
Monitor Service Status Regularly: Regularly check the ATO’s service status page to stay informed about potential outages that may impact your workflow.
By following these steps, you can address most issues related to pre-fill and lodgement failures in Access Elite. If problems persist after trying these solutions, consider reaching out to Access Elite support for further assistance.